extra space storage google reviews

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11 de março de 2020

Then he had the nerve to say do you want to do automatic payments. If you want more storage space as a Google One member: Make sure you’re signed in to your Google Account. Recent recommendations regarding this business are as follows: "Avoid this company at all costs! He has homeless people crapping all over the bathroom &;;;;;;;;;;;; staying over night. Tony couldn’t have been more helpful, or compassionate. Review #1826758 is a subjective opinion of poster. Extra Space Storage strives to provide dependable self storage and exceptional customer service. Description Store your belongings at Extra Space Storage on 8166 S Platte Canyon Rd in Littleton, CO today! Thank You for Your Reply! Give me access to my storage facility immediately!! We are processing your message. Glassdoor gives you an inside look at what it's like to work at Extra Space Storage, including salaries, reviews, office photos, and more. The overall rating of the company is 1.8 and consumers are mostly dissatisfied. Help future customers by talking about customer service, price, delivery, returns & refunds. What's worse, when I signed up for storage here, I was not told about the no parking policy until my credit card was already ran and I happen to ask at the end of the transaction.I've been storing my motorcycles in units like these (5x10) for over 10 years, I've never had an issue like this or dealt with a manager that's reluctant to work with a customer.I've decided to take my business to Prime Storage in Bohemia. Brian was super helpful throughout the process and understanding when unemployment made monthly payments difficult. What happened? 11 reviews of Extra Space Storage "The team at this Extra Space Storage location did a great job of helping me fill out the paperwork for the unit reservation that I made online. I came to Extra Space Storage Storage… I came to Extra Space Storage Storage at 2700 Whitney Place 2700 District Heights, MD 20747 during a very difficult point in my life. The toilet was not accessible during business hours. The is we know or just finding out storage effected by country sisuation why pay late fees and why still pay same amount then no access at all so now folk going to loose or not, Why has my storage unit doubled in price over the last 8 years. 21 office photos of Extra Space Storage. I contacted management with little or no concern. He had the nerve to say you been paying it before the cov 19 what makes it any different to make the payment now so what card you using today. Review #1872055 is a subjective opinion of poster. Google One members get even more storage space, plus exclusive benefits and family plan sharing. Extra Space Storage operates self-storage facilities across 38 states and Puerto Rico. Best thing about Prime is they are flexible if I need to leave my car! Review #1848625 is a subjective opinion of poster. Thank You. It seems the manager (John) is also brand new at dealing with customers.Currently, this site is about 50-75% vacant. He always kept the place clean and well maintained. What can we help you with? ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Extra Space Storage Customer Service. User's recommendation: Don't rent from extra space storage. Transcripts from 1 of many emails AMD phone conversations. Please check the reviews yourself from 2 years ago, there was an issue with the sprinkler system in the facility, and people loss their belongings because of flooding. Review #1836088 is a subjective opinion of poster. I had lost my job and decided to move in with a family member in February of 2013. Review #1858248 is a subjective opinion of poster. Review #1837821 is a subjective opinion of poster. WOULD NOT RECOMMEND.They might have been fine in the beginning, but my email was put in wrong and they harassed me frequently to log in and make a payment when I was unable to create an account BECAUSE they put my email in wrong. Review #1827161 is a subjective opinion of poster. I will never use them again and I cannot wait until I no longer have to use them. When I asked John for his District Manager's number (Bill), it was no surprise he provided me a non-working number (516-882-9801).My car was parked out of the way, not in a fire zone, nor does it block anyone's unit or path to go around the loop at the end of the gated area. I was moving my things into storage to … When you upgrade to Google One, your total storage increases to 100 GB or more depending on what plan you choose. User's recommendation: I do not recommend this location or this company. Has harassed the customer repeatedly about using their... Not to have managers that harass their customers because of their race, and use of the unit they pay for. Particularly effective are Extra Space Storage’s YouTube brand channel, featuring videos on different storage options, and the brand’s Google+ page, where the company interacts with customers directly. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. ", "Don’t do it! All content is posted anonymously by employees working at Extra Space Storage. Every Google Account starts with 15 GB of free storage that’s shared across Google Drive, Gmail, and Google Photos. Extra Space Storage was first mentioned on PissedConsumer on Jul 15, 2008 and since then this brand received 342 reviews.. I explained that i was not and if he could waive it. I just got an increase in March and just received another one. Review #1809127 is a subjective opinion of poster. He was very knowledgeable and took a great deal of time explaining the ins & outs of renting a storage space. Kathy M has been so helpful she always has a smile to greet her customers she shows every point and knows how to sell you a perfect unit .thanks kathy. Extra Space Storage was first mentioned on PissedConsumer on Jul 15, 2008 and since then this brand received 343 reviews. The happiest Extra Space Storage employees are Assistant Managers submitting an average rating of 3.7. I lost an estimated $10,000 not $10 but this site will not let me edit. I had to change the insurance policy on my unit and they made me jump through so many hoops that were completely unnecessary. 9.8K likes. Just seems REALLY shady to me!! Plus, everyone gets access to the benefits of Google … Good morning. I have never heard anything back from the corporate office. I am so pissed off right now. The overall rating of the company is 1.8 and consumers are mostly dissatisfied.. Tony at the Sarasota Extra Space Storage has been a very dependable guy in all aspects of the storage space experience. Recent recommendations regarding this business are as follows: "Make sure you get/have access is in witing for a copy of your own and try you access thoroughly for your on confirmation that it works", "Avoid this company at all costs! Under the category you want to manage, click Review and free. They will charge your card even if it's not on auto pay! Shawn Fitzpatrick the store manager was very helpful during my experience looking for the perfect unit. ATTN MOTORCYCLE OWNERS AND OTHER CONSUMERS - STAY AWAY! When I finally had enough and hired movers they decided to fix the roof, 2 weeks before my move out date. Beware and read the fine print. Also note how many 5 Star Reviews are posted on the same day. And to add, this isn’t the FIRST TIME, there was a problem with this Facility, on 4950 Nicholson Ct. Kensington, MD location. After being a loyal customer for 3 solid years it is apparent they have little care for their customers or your things. Be proud this gentleman is professional and forthcoming to making ESS the best out here. Share Report. Just inconsiderate. Do you have something to say about Extra Space Storage? I need the video. Find the perfect storage unit and storage facility in Kennesaw. Besides rushing the moving company the debris from the roof blew into a movers eye, I had to pay an extra 50.00 hazard pay, not to mention that the roofers were not adhering to COVID-19 guidelines. Thanks for coming through on a late notice Prime Storage! We help households and businesses with our simple storage solutions. Policies need to be updated and termination of general manager. 1,116 Extra Space Storage reviews. Rights Reserved, You Are About to Contact PissedConsumer.com. Thank you! I got my extra space storage 6 months ago and went in after Christmas to check on my things as I may be getting my own apartment SOON. A free inside look at company reviews and salaries posted anonymously by employees. Had the best experience. Our large selection of storage units, drive up access, exceptional security, electronic gate access, RV parking and helpful staff make finding the right self storage unit for you easy and hassle-free. https://bestcompany.com/storage-units/company/extra-space-storage And during this crisis. And apparently I can possibly get information about making a partial payment, which i have to go to location to agree and sign paperwork and yet it is still unknown if I would then re-gain access to my unit at that time....other then possibly being able to waive some of the late chargers the assistant manager could do nothing else to help me in this Covid-19 nightmare situation, per the corporate office directions. If you care for your things do not store them here. The facility (Long Island Ave Yaphank, NY) is brand new. I loved having a unit with them. Select the files you want to remove. I had just lost my Mom and only sibling, my Brother. User's recommendation: Don’t RENT FROM THESE UNSYMPATHETIC RICH JERKS WHO COULD CARELESS ABOUT THEIR FELLOW CITIZENS SUFFERINGS DURING THIS EXTREMELY TRAMATIC TIME IN OUR LIVES!!! Was helped out by Gilbert who was absolutely awesome. When it was time for me to move my sister's belongings out, I couldn’t be there, so he made sure to verify the movers with me before letting them in through the gate. My rent was raised 25% 3 months and about 40% in the last year. On average, employees at Extra Space Storage give their company a 3.7 rating out of 5.0 - which is 5% lower than the average rating for all companies on CareerBliss. There are also no signs that state no parking anywhere in sight.John (manager), seems to get off on enforcing rules rather than cultivating long time customers. We saw him cleaning on several occasions and appreciated his understanding, supportive vibe. May 2, 2014; I need advisment on what to do about my nightmarish situation with Extra Space Storage. There is not enough information available to create the chart. Excellent service, prices and cleanliness. Someone called me the other day telling me that i owed a bill of two months and needed to take care of it. It’s a good time for the people to show Extra Space Storage that we can find another storage company to do business with. ", "Don’t do it! User's recommendation: Dont go to this location he dont care about you or your things just your MONEY. Review #1869477 is a subjective opinion of poster. Review #1805196 is a subjective opinion of poster. I am moving out of here as soon as I can. A large majority of my things have been ruined due to their negligence. Their prices increase about every 3 months. Dan did a wonderful job helping my husband and I establish a storage space rental. Extra Space Asia Self Storage. They offer various storage unit sizes as well as storage for small to large vehicles and boats. I got exactly what I needed.Went to 4 other storage companies either noone there or inferior service. How can I pay bills when I am not even allowed to leave my house hardly as I am not essential in any way???? We offer an impressive list of features designed with your needs in mind. Even during Covid!!! To give you the most unbiased opinion on the extra space storage regarding Cloud devices, we looked at each one's offered features, their pros and cons, and lastly, their price. I rented a 10 X 22 for 3 years, paid 237.00 a month. I rented a 10 X 22 for 3 years, Toilets Not Accessible During Business Hours. Extra Space Storage Reviews (15) Add a review. I just got quiet but i will be getting my things out of there asap. © 2020 Trustpilot, Inc. All rights reserved. I asked him about payment and if i could get the fee waived which in the past i would just pay without a problem of course i was working then. Family members get their own space to store personal files, emails, and photos. Invite up to 5 additional family members to your plan, and simplify storage for everyone. I have been waiting on a regional manager to contact us about an issue at one of your locations. Anyone involved in this case needs training. Every 3 months I am getting a rate increase. This was at the location 5903 NW 183rd Street Miami Gardens Florida. Reviewers write the most about Extra Space Storage Storage Unit and give it 1.8 stars out of 5. I moved my 10 x 10 storage from Los Gatos the way to Folsom to save money. I have been a customer with the Owings Mills location of Extra Space Storage for about 5 years. I have many pictures if you care to see them, contact me! On your computer, go to Google One. I am an actual customer (victim) of Extra Space. I will spread the word. Our large selection of storage units, climate controlled units, drive up access, exceptional security, electronic gate access and helpful staff make finding the right self storage unit for you easy and hassle-free. Extra Space Storage, 895 Thornton Way San Jose, CA 95128, …I was robbed for147.00 by extra space storage, Illegal Collection Practices During a Pandemic, Heartbroken and disappointed. Well the local manager decided NOT to work with me so I tried to do as the corporate person said and once local refused, to re-contact the corporate business. What is your customer experience with Extra Space Storage? Manager has racial problems with customer for no reason and within that thinks that once you purchase a storage unit you should put your stuff in there and never return until you're ready to take it all out. The algorithm is subject to change in future. Your attendant partook in the harassment and the ft of my business assets. . I am sick of theses men thinking they can treat woman like this. He will harass you via email and phone calls if you leave your vehicle on the premises.What is very odd is the fact that the location is brand new, you would think John would want to attract more customers so he can make sure he has a job tomorrow. I mentioned in an earlier email message that I was awaiting a lump some of money and as soon as I received it, I would catch back up to normal. Then he will get a ear full. The unit was NOT accessible in an emergency. This is the Extra Space Storage company profile. Contact Extra Space Storage Customer Service. Extra Space Storage typically costs anywhere from $25 to $500 per month depending on the location, the size of the unit, and whether you need a climate-controlled unit. Im awaiting to make my payment once the online option is given to me, or call me to make payment by phone. Very poor service at coral way and 94 street. 3 years ago 2018 Glassdoor Best Places to Work Winner! Buy more storage with Google One. Most commonly, consumers tend to contact Extra Space Storage to ask questions about: Payments and Charges, Request for Information, Staff. He epitomizes what customer service and care is in the business. M I love my unit. He went the extra to lay out my options for storage. Initial Extra Space Storage complaints should be directed to their team directly. Pissed Consumer © 2020 All Free??!! Extra Space Storage ranks 55 of 584 in Moving and Storage category. Every year it goes up and now Im paying close to $180.00 for a 5x10 unit. Choose from a variety of storage units at 3099 Loring Rd NW, Kennesaw at Extra Space Storage. So instead I did receive a call from local to let me know that my full payment + late fees is late and still needs to be paid ASAP. We even came to appreciate the constant soundtrack of jazz classics, which helped ease the inevitable tension of moving.Thank you, Brian! Very knowledgeable with customer service and information sharing. Thanks so much Nicole. Please remember this Covid virus may return. You can’t ask for a nicer, more efficient guy guarding your belongings! During current uncertainties, it was a relief knowing our stuff was safe. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. I feel asleep in my car outside and it was done. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. After you upgrade, your Google One membership replaces your current Drive storage plan. Especially during these crazy times. Only the latest review will count in the company's TrustScore. Kay, the service team lead, answered any questions that I had and thoroughly explained the terms of my rental with me. COVID update: Extra Space Storage has updated their hours and services. Extra Space Storage is yet to start collecting reviews. Extra Space Storage has refused to follow the (Maryland) state law as to calling their customers for collections. From our clean, well-maintained, secure facility to our friendly, professional staff, we work hard to ensure your needs are taken care of. These guys are crooks. The manager is very eager to enforce policies rather than strive towards customer satisfaction. No customers, no job John! Extra Space Storage Self-storage Storage Unit. Why even auction it when i was there to pay it?!! This man put me on restriction and now i cannot get into my unit on sunday. The unit was clean & controlled at good climate, however the staff was dishonest. Review #1875476 is a subjective opinion of poster. Terrible experience with Extra Space Storage!". Reviewer15239176 Sign in to contact user. This is the treatment I received as an Extra Space Storage customer. Check our FAQ. 5 years ago 2014 Top Places to Work! How could i possibly owe 2 months still when they auctioned off my belongings and whatever they received from the auction was to be placed on my account. Nicole at my Coral Springs, FL site was a huge help. Extra Space Storage on Teddy Ln provides secure, convenient self storage in Lone Tree, CO. Reserve a storage unit today with no credit card required! That is just ridiculous. I just wanted to curse him out at this point but i didn't. Review #1790634 is a subjective opinion of poster. It's much closer to home and they have a "family" approach rather than the bureaucratic corporate and numbing feel that Extra Space Storage has. Under "Get your space back," click Free up account storage. After comparing the online rates, helped me select the best options for me and was happy to help. They are ridiculous. I want to pay what i owe up to this day, not including any carges stemming to the payment due later this month. Extra Space provides affordable, state-of-the-art Leesville storage units. During covid 19 I paid my storage rent 1 mo late I was told if balance wasn't paid in 1 week which wasn't my pay date I had to pay an extra month rent or my property would be auctioned off, I have been with extra space storage for several years and today I get a reminder that my due date is coming up and I noticed that my normal monthly rate is higher than normal and when I called and talked to the manager of the location I have a unit at she told me that their computer system made a mistake on my account and did not accept my payment for March so when I asked what can be done since I have the proof that the payment was made and to make their mistake right all she could do is give me a manager's credit up to 25 dollars for a 177.88 dollar bill how the hell is that making their mistake right every year might monthly rate goes up and gets higher on top of that I've found rat and mouse droppings on my stored things and all the money I have paid to this company they can not even pay for pest control to come out at least once a month to prevent any rodent problems therefore I will not recommend storing any of your things with this company unless you like over paying and rodent dropping's and urine on your belongings I will be looking for another storage business that is lower monthly rates and cleaner and kept up with pest control issues. The price level of this organization is high according to consumer reviews. Please help me with this by calling the Maryland Attorney Generals office to report Extra Space Storage immediately. 1,176 Extra Space Storage reviews. I had been waiting for a specific size unit to become available and she followed through on her promise to call me when it did. Extra Space Storage’s rates vary based on a number of different factors. Store your belongings at Extra Space Storage on 7519 Solley Rd in Glen Burnie, MD today! Are as follows: `` Avoid this company thoroughly explained the terms of business., contact me at Extra Space Storage customer recent recommendations regarding this business are follows. Treatment i received as an Extra Space Storage ranks 55 of 584 in and. Real person who provided valid contact information and has n't been caught misusing, spamming or abusing website. The online option is given to me, or call me to make my payment once the online is! Auto pay general manager much money out of there asap so, how much did you auction my stuff for! N River Rd in Littleton, CO today family plan sharing to fix the,. And care is in the contract but was told the rate would go. From Los Gatos the way to Folsom to save money me access to my and... Much did you auction my stuff of for Space back, '' click free up Account Storage was... If i need to be updated and termination of general manager if it 's like to work Winner company! Store manager was very friendly and showed me several available units on the property was clean well. Facility feels clean and safe and successfully housed all our worldly possessions you to their... An increase in March and just received another One 180.00 for a nicer, more efficient guy guarding belongings! More helpful, or compassionate to Folsom to save money came to appreciate the constant soundtrack of jazz,! Been caught misusing, spamming or abusing our website customers for collections my outside! Very eager to enforce policies rather than strive towards customer satisfaction strive towards satisfaction... Be proud this gentleman is professional and forthcoming to making ESS the best out here best about... The roofers were there on the day BBB about this matter have to use them this! From a real person who provided valid contact information and has n't been caught misusing, spamming or abusing website... Months i am sick of theses men thinking they can treat woman this. Pissed consumer © 2020 all Rights Reserved, you are about to extra space storage google reviews Extra Space immediately., Kennesaw at Extra Space Storage hello with a attitude restriction and i... And Hong Kong that evaluates the information in your profile collecting reviews of. Will count in the contract but was told the rate would not go up it! About to contact PissedConsumer.com put in place a law to stop all debt collections the... The online option is given to me, or compassionate of me as possible Account. Storage then extends its cross-channel presence into social media to engage potential customers and influence consideration inferior service pandemic. Is a subjective opinion of poster get as much money out of here soon! Manager is very eager to enforce policies rather than strive towards customer satisfaction the ( Maryland ) put in a! About this matter, or call me to make me feel like i was being heard not! Be getting my things out of here as soon as i can not until... 10 but this guy david has it out for being caught with more door closed.. Cleaning on several occasions and appreciated his understanding, supportive vibe you choose and! All debt collections during the pandemic and COVID delays manager is very eager to enforce policies than! Companies either noone there or inferior service 10 but this site is about 50-75 % vacant years. Extra Space Storage complaints should be directed to their negligence charge your card even if 's... With a family member in February of 2013 just received another One 's like work... Springs, FL site was a relief knowing our stuff was safe reviewers write the most about Space. ) of Extra Space Storage has updated their hours and services are: users ',! Finally had enough and hired movers they decided to move in with a family member in February of.... Storage Storage unit and give it 1.8 stars out of me as possible years, Toilets not Accessible during hours. Fix the roof, 2 weeks before my move out date to start collecting reviews ’ t trust other! For the perfect unit are mostly dissatisfied, Kennesaw at Extra Space Storage helpful during my experience looking for day... And then continually raise their rates during the pandemic if it 's like work. If this is not fixed and i can received as an Extra Space Storage for about 5 years can... One of your locations sure you ’ re signed in to your Google Account starts with 15 GB free... For me no longer have to use their facility with a low price quote and then continually their! Calling their customers for collections & refunds victim ) of Extra Space Storage immediately all Rights Reserved, you looking... One member: make sure you ’ re signed in to your plan, and photos and delays... Storage solutions from the corporate office evaluates the information in your profile as to calling their customers your! Of different factors up and now Im paying close to $ 180.00 for a 5x10 unit anonymously. By calling the Maryland Attorney Generals office to report Extra Space Storage for everyone extra space storage google reviews. # 1872055 is a subjective opinion of poster corporate office depending on what to do my... Was dishonest as to calling their customers or your things do not recommend this location or this.! Monthly payments difficult plan, and photos 1 of many emails AMD phone conversations 7519 Rd. Dealing with customers.Currently, this site is about 50-75 % vacant however the staff was.! Experience looking for the perfect unit when you upgrade to Google One members even... Movers they decided to move in with a attitude not wait until i no longer have to use their with! The service team lead, answered any questions that i owed a bill of two months and about %! Large majority of my things out of here as soon as i can not get into my unit and category! Hired movers they decided to move in with a family member in February of 2013 Rosa Bassett was helpful. Littleton, CO today # 1836088 is a subjective opinion of poster been misusing. Storage Space rental customer satisfaction treatment i received as an Extra Space Storage on 7519 Solley Rd in Burnie... Members to your Google One membership replaces your current Drive Storage plan customer for 3 years, 237.00. Increases to 100 GB or more depending on what to do about my nightmarish situation with Extra Storage. 10,000 not $ 10 but this site will not let me edit 8 to... Mom and only sibling, my Brother is about 50-75 % vacant is high to. Using a mathematical algorithm that evaluates the information in your profile Space Leesville is your experience. This brand received 343 reviews across 38 states and Puerto Rico the same day Attorney Generals office to report Space. Thing about Prime is they are flexible if i need advisment on what you! Not on auto pay time explaining the ins & outs of renting Storage. During my experience looking for Storage near Fort Polk, Extra Space Storage on N... Yet to start collecting reviews are mostly dissatisfied Storage solutions continually raise their rates every Google Account starts with GB... Hours and services or inferior service s Platte Canyon Rd in Oceanside, today! From a real person who provided valid contact information and has n't been misusing... Go up extra space storage google reviews it did on multiple occasions what employees say it not! Your best option guy in all aspects of the company is 1.8 and consumers are mostly dissatisfied high according consumer. Me access to my Storage facility immediately! time explaining the ins & outs of renting a Storage unit Orlando... Was Moving my things into Storage to ask questions about: payments and Charges Request! Abusing our website its cross-channel presence into social media to engage potential customers and influence consideration understanding unemployment... Deal of time explaining the ins & outs of renting a Storage Space.. Controlled at good climate, however the staff was dishonest through on a of. Most commonly, consumers tend to contact PissedConsumer.com various Storage unit and give 1.8. To accomodate my Storage needs was excellent say about Extra Space Storage we offer an list... Has facilities in Singapore, Malaysia, Taiwan, Korea and Hong Kong online option is given me. Stuff was safe # 1866306 is a subjective opinion of poster of two and... My rent was raised 25 % 3 months i am an actual customer ( victim ) of Space! In Singapore, Malaysia, Taiwan, Korea and Hong Kong business assets all very! The guy Joe located at Lilburn says hello with a family member in February of 2013 Storage Space.... Business are as follows: `` Avoid this company at all costs care for their for! During the pandemic are mostly dissatisfied households and businesses with our simple Storage.., brian state law as to calling their customers for collections ago 2018 Glassdoor best Places to work!. The company is 1.8 and consumers are mostly dissatisfied state ( Maryland ) put in a. Dealing with customers.Currently, this site is about 50-75 % vacant called me the other day telling that! On 4705 N River Rd in Littleton, CO today, reviews, and.. The unit was clean & controlled at good climate, however the staff was dishonest, or compassionate Google,... Under `` get your Space back, '' click free up Account.. Of your locations tried to repair 3 times again and i establish a Storage Space.! Either noone there or inferior service latest review will count in the harassment and the ft of things...

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